Your Passenger Rights

Europe has been leading the way in advocating for passenger rights, and last week the European Commission announced the release of an app (available for Android, iPhone and iPad, Blackberry, and Windows) to check your rights immediately on the spot. The app is available in 22 European languages and applies to both flights and train trips.

The app is not just for residents of Europe — anyone on a flight departing from or arriving to an EU airport, or traveling by train within Europe, has rights covered by the app.

The app covers passenger rights for air and rail travel, from buying tickets and transparent information on flight prices, through to lost luggage and disability rights.

I have been on dozens of delayed trains in Europe, and have filed many forms requesting refunds and compensation. In my experience, many European train companies have forms that can be downloaded and submitted online and the option for reimbursement to be sent to an international bank account. In the EU a delay of 60-119 minutes will result in 25% compensation, and a 50% return for a delay of more than 120 minutes, with some exceptions.


Image courtesy of Europa

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About Lia

+Lia Gudaitis is an urban planner who was given her first taste of living abroad when she stayed with her big brother in Scotland for a summer at the ripe age of 17. Since then she has enjoyed living in Canada, Japan, France, Italy, Turkey, Ghana, the United Arab Emirates, and the Netherlands, initially taking any job she could as an archaeologist, English teach, or waitress, but eventually settling into her career as an urban planner. Over her last 11 years of living and travelling abroad, Lia has witnessed how a country’s tourism industry can transform from fresh, enthusiastic, and genuine, into tired, cookie-cutter, and in-authentic in just a matter of years.

At times, Lia was in such a rush to see everything that she felt as if she was merely skimming the surface of the Earth, having the same shallow experience everywhere she travelled. At this time, her sister told her “variety is the spice of life”, and she was determined to find a new way to see the world that was less geographical, but more penetrating.

Inspired by the extraordinary people Lia has met on her journeys, she has become committed to helping preserve the world’s diverse spices from globalised monotony by promoting an interests-based approach to travel. When planning a trip, rather than deciding where she wants to go, she thinks about what she would like to eat, drink, see, dance to, learn about, do...